59Connect’s High-speed Internet service is currently available in the provinces of Quebec, Ontario, Alberta and British Columbia. Do not hesitate to contact customer service to check whether the service you want is available near your location and to learn more about our expanded coverage.

Yes, you have to cancel your current service to ensure that your other supplier will not charge you for the service anymore.

No, we provide a modem when you subscribe to one of our high-speed Internet services. The modem must be returned in case of cancellation of service, or charges may apply.

A variety of download speeds are offered by region and type of service selected. For more information on available rates, see the Internet Products section of our website.

• Operating system: all versions of Windows, Mac OS and Linux launched over the past 15 years.
• Ethernet network adapter card required
• Video card required

One gigabyte (GB) is a unit of measurement of computer data that is equivalent to 1024 x 1024 KB or 1,048,576 KB. Examples of about 1 GB of data include:

100 large software
250 pieces of music (MP3 files 4MB each)
100 video clips (MPEG video clips 10 MB each)
20,000 pictures (JPEG 50 KB each)
16,000 Web pages (Web page visits 60KB each)
2 films (about 500 MB) – note movie size can vary greatly.

Click Start, type system in the Start Search box, and then click System in the list of programs.
The operating system is shown as follows:
For an operating system 64-bit: 64 -bit Operating System appears for the system type under System.
For a 32 -bit operating system: 32 -bit Operating System appears for the system type under System.

It’s possible, but you will need a router. Usually, only one computer at a time can be connected to the modem; However, a router (wireless or not) allows you to connect more than one. That said, we do not offer technical support for the installation or use of the router.

Yes. It takes a minimum of 15 working days to transfer your original number to 59Connect. (This is called ‘porting’.) When you sign up, you’ll choose from the available 59Connect phone numbers. You can use this to start making and receiving calls straight away. When the transfer is complete, your original number will permanently replace the 59Connect one.

When you order 59Connect, you will choose from the available phone numbers. We will email you your new phone number on confirmation of your purchase. You can start using the service as soon as your adapter arrives. Whether you keep or cancel your original phone service is entirely up to you, but bear in mind you need high speed internet in order for your new phone to work.

You need a regular landline phone, a broadband connection and a 59Connect Adapter for your new phone service to work. To order you will also need a Canadian credit card and shipping address. (you can also pick up the adapter)

All you do is plug your phone into the 59Connect Phone Adapter, then plug that into your high-speed Internet connection. Set-up complete.

You can connect the 59Connect adapter to your existing wireless router, providing you have a spare Ethernet port on your wireless router.
If I get 59Connect, will it work throughout my home?
There are 4 easy ways to make 59Connect work throughout your home:
• 1. Adjust the existing telephone wiring in your home to distribute the 59Connect services to all of your phone jacks (just a straight forward turn of a screwdriver). This option works best for users with high-speed cable internet.
• 2. Use a cordless phone system that comes with a base unit and extra handsets. The base station plugs directly into the phone adapter and multiple handsets can be placed anywhere in the house.
• 3. Get a multiple jack extension connector and connect it to the phone adapter to allow you to have multiple phones on a single 59Connect line.
• 4. Get wireless phone jacks. The base unit connects to the phone adapter and the wireless jacks plug into your household electrical outlets which you can use with your other phones.

Yes! As long as there’s broadband, you can use your 59Connect phone service. Just take your 59Connect adapter (and handset if necessary) with you, plug your phone and adapter into the modem / router at the other end. Calls to landlines in the countries listed in your package will still be inclusive and unlimited.

Yes. You can try 59Connect’s phone service for 30 days in the knowledge that, if you cancel before the 30 days is up, we’ll refund you according to our money-back-guarantee.

Yes. There is no software to download and calls don’t go through your computer, so Mac or PC will not impact your 59Connect service.

Yes. 59Connect’s phone service works just like traditional phone service, with the addition of more features and better service at a much lower price. With our service, your phone calls are sent over the Internet, instead of over phone lines.
You use your phone the same way you always have, the sound quality is superb and your phone rings just like it always has. You can call anyone – not just other 59Connect customers – and anyone can call you. Plus, in most cases, you can keep your phone number.

59Connect’s phone call quality is comparable to that of a traditional landline or cell phone service. People you call will have no idea you’re making a call over your internet connection.

When you sign up for 59Connect’s phone service, you’ll set up a Network Availability Number, which can be any landline or cell number – such as your work number or cell phone. Then during a power or Internet outage, all your calls will be forwarded to that number. After the power or Internet service is back up, your phone rings again as usual.

No. All you need is a 59Connect phone adapter, high-speed Internet connection and/or a touchtone phone.

No, your computer doesn’t have to be on to use 59Connect’s phone service. Only your high-speed Internet and electricity need to be up and running for your phone to work.

No. You can use 59Connect’s phone service to call any landline or mobile, anywhere in the world. It’s not PC-to-PC. It’s just the same as a traditional phone service, only better value.

No. You can use 59Connect’s phone service to call any landline or mobile, anywhere in the world. It doesn’t matter if they haven’t got broadband. It’s just the same as a traditional phone service, only better value.

Absolutely! Please check the internet section for more info.

59Connect does not make our customers sign confusing long-term contracts that can result in expensive penalty fees. We offer a hassle-free 30-day money back guarantee policy. If you do choose to have an agreement of 2 years with 59Connect we will waive the installation & 59Connect’s adapter fees! We will also guarantee you the same price for the following 2 years.

We collect personal information for the following reasons:
• To establish and maintain trusted business relationship with you and provide ongoing service.
• To better understand your needs and preferences communications.
• To develop, enhance, sell or deliver products and services that meet the needs of our customers
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• To meet the requirements of laws and regulations.

59CONNECT keeps all personal account information in its secure databases that use the latest technology in the field of data protection. Our employees follow established procedures to ensure that your personal information is always protected.

Depending on the sections you frequent on our website, we may ask for information in order to personalize your visit on the web. For example, if you want to access your bill on the Internet, we need to ensure that adequate security measures are in place.
We promise to protect information from Internet in the same way that all personal information of our customers.

59CONNECT may use cookies (small files encoded as web browsers use to record your unique username for our website) to identify you during your next visit. This allows us to personalize your visits and, in turn, to offer a better service. A cookie can tell us nothing about you personally unless you choose to provide additional information.

We use cookies to:
• Earn anonymous aggregate statistics on the usage of our website and generate reports.
• Deliver content specific to your interests.
• Save your password so that you do not have to enter it each time you visit our sites.
• Increase the functionality of our virtual shopping cart.
• Target, order and limit these advertisements on our website.
You can manage your cookies. By changing your preferences in your browser, you have the choice to accept all cookies, to be notified when a cookie is set or reject all. If you reject some or all cookies, your experience at our site or on other sites may not be complete and this could limit the availability of certain features of our website.

Beacons

A web beacon is a small image inserted into a web page or an email. Once the user opens a page with a graphical browser or mail reader, the image is downloaded. These web beacons allow us to count page views and access to witnesses. It does not collect, assemble, do not monitor or do not share any personal information about our visitors, they only allow us to collect anonymous information about how visitors prefer to use our site. 59CONNECT does not use web beacons to track information to enable us to identify you personally.

Users can block web beacons by configuring their browser so that it does not display images and configuring their email programs so they do not show the images in the messages.

Computer profiles

Through witnesses and beacons, we collect and accumulate other types of data that help us understand and analyze the Internet experience of our visitors. For example, we store the data related to the sites referred us visitors, the browser used, the operating system (Windows XP), language settings, and other related information. We also take note of the number of visits, paths and time spent on sites and pages. None of this information can personally identify you.

Anonymous Information

The anonymous data collected by the technology used in our sites belong exclusively to 59CONNECT and can be stored in Canada or the United States, in a safe place that meets the other 59CONNECT safety standards and administered only by or through 59CONNECT agents acting on behalf of 59CONNECT. We do not sell our information.

You can refuse to provide personal information. You can also withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. However, in both cases, this may limit our ability to serve you.

Our commitment to privacy reflects our commitment to protect your privacy. You can find more information in our code on the protection of privacy 59CONNECT.

It is considered personal information, any information about an identifiable individual (as distinct companies or other legal entity) other than the name, title, business address or telephone number to the work of an employee of an organization.

The website of The Commissioner for the protection of the private life of Canada is an excellent source of information about it.

As mentioned in our Commitment to privacy, we want you to understand why we collect, use and disclose personal information about our customers . We also want to be sure to have your consent to continue to collect, use and disclose personal information about you for the reasons stated in the document about our commitment to privacy.