Welcome
Protecting your personal information is important to us.
The service we offer requires us to collect the personal information of our customers. However, we guarantee that this information remain confidential.
Our commitment to protecting your personal information is reflected in the Code for the Protection of Privacy of 59CONNECT which governs the behavior of our employees regarding the collection, use and disclosure of personal information of our customers. We have updated our Code for the Protection of Privacy to reflect federal law on the protection of personal information entered into force on 1 January 2001.
We have also developed a Commitment to Privacy of 59CONNECT why we collect personal information and how we use while providing protection. We have updated our Commitment to Privacy to provide more detailed information on why we collect, use and disclose your personal information. A copy of our commitment is sent to all our customers. You can also access it from this website. Here is the improvement updates:
• Under the section Why we collect personal information? We added the calls handled by the call center representatives may be monitored or recorded for quality control purposes. If you do not want your call recorded, please speak to a representative.
• Under the section When do we disclose personal information? We added two examples:
1) There are situations in which we may be forced to disclose personal information to meet legal and regulatory requirements (p. Ex., In response to a court order or request of a government institution as required or where permitted by law.
2) If we have to sell a portion of our business or merge our company with another, we should disclose the personal information of our customers as part of the transaction. This is a normal business practice. Such disclosure is subject to the appropriate protection of privacy and security.
• Under the section How we protect your personal information? We reported that some personal information may be stored and processed in Canada or in another country. In both situations, the information is protected by protection and appropriate security measures, but they can be available to government agencies under the laws in force. For example, our wireless service can provide customers with access to a music service hosted outside of Canada. If you subscribe to this service, it may be that your wireless phone number is stored securely on the application server vendor outside of Canada.
Our commitment
Our promise of respect for privacy
At 59CONNECT, we respect the privacy of our customers and our policy has always been to ensure such compliance in all our operations. 59CONNECT’s code on the protection of privacy defines the principles governing the collection, use and confidentiality of customer information. Our Code reflects the requirements of Canadian legislation on the protection of privacy, the Personal Information Protection and Electronic Documents Act, and our ongoing commitment to protecting our customers’ personal information.
We made this brochure available to inform you of our privacy practices. We want to tell you why we collect personal information about our customers, and make sure we have your permission to continue to collect, use and disclose for such purposes any personal information about you. Here is an overview of our practices for the protection of privacy.
Why we collect personal information
If you are a 59CONNECT client, 59CONNECT has some basic information about you. We understand that some of this information is private, which is why we collect personal information only for the following purposes:
1. Establish and maintain with you a responsible business relationship and assure you uninterrupted service. For example, when you request a service, we collect information that allows us to confirm your identity and your credit history to ensure the accuracy of billing and collection at the location of the products and services you receive us. We may collect credit card details and bank account if you opt for the convenience of pre-authorized payment.
2. Knowing your needs and tastes. We keep a record of the products and services you receive from us, and we may ask for additional information in order to serve you better. If for example you want to pay your bills electronically, we will ask for your email address.
3. Develop, enhance, market or provide products and services. In this context, we examine how customers use our products and services to know how to improve. From time to time, we may review and analyze your use of our products and services to help us make recommendations and proposals offers that we believe may be of interest.
4. Manage and develop our business and operations. For example, we analyze customer usage of our networks and facilities to help us manage them efficiently and plan for future development. Phone calls handled by representatives of 59CONNECT may be monitored or recorded for quality assurance purposes.
5. Satisfy the requirements of laws and regulations. Thus we collect information in response to a court order or a request for information from the CRTC (the “Canadian Radio-television and Telecommunications Commission”) regarding the filing and Rules a customer complaint.
When do we disclose personal information?
There is a set of circumstances in which we may be forced to disclose personal information about our customers. Here are some examples:
1. We may disclose personal information of a customer to a person who, in the reasonable opinion of 59CONNECT, is seeking the information as an agent of the customer. Thus, we can provide guidance on behalf of a client to the legal representative of the customer if we are convinced that it is requesting the information on behalf of the client.
2. Subject to applicable CRTC regulations, the client’s information can be transmitted between 59CONNECT business units to help us better serve our customers and provide them with services, such as the combination of Voice Mail and Internet Call Manager, using various entities within our organization.
3. We may disclose a customer’s personal information to:
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• b. a company that provides customer service communications or communications directory;
• c. a company or individual retained by 59CONNECT to conduct on behalf of mandates such as research or data processing;
• an agent retained by 59CONNECT to assess the creditworthiness of the customer or the perception of the customer account.
Any disclosure of personal information of a customer to the external is made on a confidential basis, with the obligation to use the information only for the purpose for which it was disclosed.
4. Subject to applicable CRTC regulations, we may disclose the personal information of a customer to a credit reporting agency.
5. We may disclose personal information of a customer to a public authority or agent of a public authority when, in the reasonable opinion of 59CONNECT, there appears to be imminent risk to life or property which could be avoided or minimized by disclosure. If a customer calls 911, we will provide emergency services the name, address and phone number that client.
6. In the place of special offers or programs, we may disclose a customer’s personal information to our program partners or third parties responsible for administrative officials of these offers or programs. Any such disclosure is made on a confidential basis with the express consent of the customer.
7. We may disclose personal information to meet legal or regulatory requirements: for example, to comply with the law, a government agency or a court order.
8. From time to time, we may buy or sell shares of our company’s assets, securitize assets, or merge parts of our business with other entities. Since the customer information and accounts are normally part of such transactions, we may use or disclose to other parties involved in the transaction in order to demonstrate due diligence and finalize the transaction.
How do we protect your information?
To protect your personal information and your right to privacy, 59CONNECT will:
1. refrain from collecting, using or disclosing your personal information for purposes other than those listed above, unless you give us permission;
2. protect your information with appropriate security safeguards;
3. protect the confidentiality of your personal information when dealing with other companies;
4. strive to keep your personal information as accurate and up to date as necessary for the purposes specified above;
5. respond to any request for access to your personal information on your part.
Personal information collected by 59CONNECT can be stored and processed outside of Canada or another country. In either case, the information is protected with appropriate measures, but it may be available to government agencies under certain laws.
What are your choices?
We would like your consent to continue to collect, use and disclose your personal information for the purposes stated above. Be aware, however, that you have choices and can refuse or withdraw your consent as follows:
1. You can remove your name from our phone lists, email or email marketing. We use these lists to inform you of our products, our services and special offers that might interest you.
2. Our directory publisher, Yellow Pages Group, provides lists of names, addresses and telephone numbers as published to selected organizations for a fee. You can choose to be excluded from these lists (names, addresses and telephone numbers are not published automatically).
3. You can refuse to provide any personal information. You can also withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. In one case as in the other, this may limit our ability to serve you well.
Visit 59connect.com for more information and to view the 59CONNECT code on the protection of privacy.