Unified Communication (UC) combines services such as presence, telephony, and messaging into a single product solution with the aim of improving business communication processes.
UC logically blends previously separate services and features, making communication possible by any means, using any device.
59Connect’s Unified Communication enables providers to offer a hosted business communication solution. Enterprises, instead of maintaining costly on-premises PBXes, can now enroll to a service in the cloud – Unified Communication as a Service (UCaaS).
59Connect’s UC platform is a collection of elements that include:
Essential enterprise telephony (ET) features
Converged charging and billing
Mobility through its ET softphones with Rich Communication Features
User self-care UC Portal and enterprise account management and provisioning Portal
Web API for connecting external systems
UCaaS can be offered by a provider both as a retail service and as a wholesale ‘white label’ service to maximize market accessibility through reseller channels.
The UC platform utilizes 59Connect’s billing with all its flexibility. Enterprise accounts can be charged on a subscription/package basis, per time or by a combination of both.
Unified Communication/PBX
Main features
Architecture:
Multitenant architecture, one platform can be home for many enterprise domain accounts, each with their own accounts and extensions
Multi-Level IVR Auto Attendants
Extensions and usernames unique within an enterprise domain
Support for multilevel branches/departments
Multiple extensions per user account (different purpose numbers)
SIP trunk support
Essential telephony/PBX features:
Auto Attendants
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Ring Groups and Queuing
Find me, follow me
Conditional Call Forwarding (e.g. per CallerID) with personalized greetings per forwarding rule
Call Transfer – blind and attended, music on hold, Call parking
Do Not Disturb, also per Caller ID
Calls recording
Voicemail Features:
Individual user voicemail boxes
Voicemail to e-mail (MP3 file)
Voicemail notification through SMS or PUSH
Message Waiting Indicator
Personalized greetings per Caller ID
Shared Network Address Book:
Corporate Directory
Shared Address Book stored in the cloud
Private lists (not visible by others)
Presence and Instant Messaging:
Presence server
Chat and Group Chat
Multimedia file sharing
Other options:
Greetings management
DIDs, integration with API of major DID providers allowing for real time DID ordering
911 support
Provisioning for SIP devices